Joshua Powers (William Paterson University of New Jersey)

This case study explores the challenges faced by William Paterson University during the financial and enrollment decline compounded by the COVID-19 pandemic. Focusing on regional state universities, the study highlights the gap between faculty size and student enrollment, which became unsustainable by 2020.

The provost implemented a data-driven approach to align faculty numbers with student enrollment, addressing overstaffing through transparent union engagement, retirement options, and layoffs as a last resort. The process combined objective, data-based analysis with emotional intelligence, acknowledging the pain and uncertainty experienced by faculty. William Paterson University also shifted its strategic focus toward serving adult learners through expanded online programs, increasing the proportion of undergraduate students aged 25 and older. These efforts contributed to financial stabilization, improved student retention, and a more sustainable student-faculty ratio. The study emphasizes the importance of leadership balancing both analytical rigor and empathy in navigating institutional crises.